Refund and Returns Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

Welcome to FarOrbis LLC (“FarOrbis,” “we,” “our,” or “us”). This Refund and Returns Policy explains the terms regarding payments, refunds, cancellations, and service-related returns for services purchased through farorbis.com.

By purchasing our services, you agree to this policy.

1. Nature of Our Services

FarOrbis LLC provides digital services including website design, Webflow development, website redesign, maintenance, and related consulting services. Because our services are digital and customized, physical product returns do not apply.

2. Refund Eligibility

We aim to provide professional and satisfactory service. Refund requests may be considered under the following circumstances:

• Duplicate payment made by mistake
• Project was cancelled before work began
• We are unable to start or deliver the agreed service
• Refund approved at our sole discretion based on project status

3. Non-Refundable Situations

Refunds are generally not available in the following cases:

• Work has already started or substantial progress has been made
• Completed milestones or delivered work
• Change of mind after purchase
• Delay caused by client in providing content, feedback, or approvals
• Third-party costs such as domain, hosting, plugins, software, or paid tools

4. Partial Refunds

If a project is cancelled after work has started, a partial refund may be considered based on the amount of completed work, time invested, and project expenses incurred.

5. Revisions Instead of Refunds

Customer satisfaction is important to us. In many cases, we may offer revisions, corrections, or adjustments instead of issuing a refund when appropriate.

6. Subscription & Maintenance Services

Monthly maintenance or recurring service plans may be cancelled before the next billing cycle. Fees already paid for the current billing period are generally non-refundable unless otherwise agreed in writing.

7. Chargebacks

If you experience any issue with our services, please contact us first before initiating a chargeback. Fraudulent or unjustified chargebacks may result in service suspension and dispute documentation submission.

8. How to Request a Refund

To request a refund, please contact us with your order details and reason for the request:

Email: hello@farorbis.com
Phone: +1 505-312-5329

9. Processing Time

If a refund is approved, it may take 5–10 business days for the amount to appear in your original payment method, depending on your payment provider.

10. Changes to This Policy

We may update this Refund and Returns Policy at any time. Changes will be posted on this page with the revised “Last Updated” date.

11. Contact Us

FarOrbis LLC
Address: 1209 MNTN RD PL NE STE R, Albuquerque, NM 87110
Phone: +1 505-312-5329
Email: hello@farorbis.com
Website: farorbis.com